Book More Service Appointments and Test Drives.
An AI voice agent that answers dealership and repair shop calls, schedules service, and qualifies buyers.
Automotive Sales & Service
On a Monday morning the service drive is full, every advisor is writing up a car, and the phone at the counter rings until it rolls to voicemail. One caller wanted an oil change this week. Another wanted to know whether Friday's brake job is done. Both try the independent shop down the road.
The sales side loses the same way. An internet lead calls about the certified SUV in a listing, and the salesperson who would take that call is out on a test drive. The BDC is working yesterday's leads. By the time someone calls back, the buyer has an appointment at another store.
The agent answers every line, sorts the caller to sales, service, or parts, and either handles the request or routes it. For service it asks for the vehicle, the mileage, and the concern, then books an open slot on your scheduler and sends a confirmation. It answers questions about hours and loaner availability. A customer checking on a repair gets the current status from your system. A sales caller answers your qualification questions about vehicle interest, budget, trade-in, and financing, then gets a test drive booked with the right salesperson. Parts calls go to the parts counter with a note. After hours it books the same way.
Capabilities
What it handles
- Service appointment booking, rescheduling, and reminders before the drop-off
- Repair status updates and a call when the vehicle is ready for pickup
- Recall and maintenance outreach to customers whose vehicles are due
- Sales lead qualification: vehicle interest, budget, trade-in, and financing questions
- Test drive and sales appointment scheduling with the right salesperson
- Parts department inquiries routed to the parts counter with notes
- After-hours call capture for both sales and service
Keeps your bays and showroom full
The agent fills open service slots and calls customers whose vehicles are due for maintenance or sit on a recall list. When a customer declined a recommended repair, it follows up at the interval you set. It calls a new sales lead back inside the window you define. It never quotes a repair price you have not loaded or promises a financing approval or a rate. Trade-in values stay with your appraiser.
In practice
A typical call
A customer calls on Saturday afternoon because a warning light came on mid-trip. The agent asks for the vehicle and the concern, explains the shop is closed for the weekend, and books the first open slot Monday morning with a loaner request noted. A confirmation follows with drop-off instructions. The advisor arrives Monday to find the appointment on the scheduler, a summary of the complaint, and a tag reading warning light.
Outcomes
What you'll see
Service revenue rises when the open slots on the schedule get filled and the declined work gets a second look. More appointments get kept because customers hear a reminder before the day. Sales leads get a response while the buyer is still interested. Advisors and salespeople spend their time with the customer in front of them. The dashboard shows call volume, resolution rates, and why calls were transferred.
Your next customer is calling right now.
See how the agent books a service appointment and a test drive. Schedule a demo today.