No Heat? No AC? No Missed Calls.
An AI voice agent that books service calls, triages emergencies, and sells maintenance plans at any hour.
HVAC Companies
A furnace quits on a January night, or the compressor gives out in a July heat wave, and the homeowner starts dialing. They want a technician today, and they work down the list until someone picks up. At those peaks, even a fully staffed office has every CSR on a line, and calls that roll to voicemail belong to someone else by the time anyone listens.
Each missed call during a cold snap or heat wave can be a several-hundred or several-thousand-dollar job, or a homeowner who would have signed up for a maintenance plan. The after-hours calls hurt the most, because those callers have no heat right now.
The agent answers at once and asks the diagnostic questions you give it: what the system is doing, whether the thermostat shows power, when the problem started, and whether anyone in the home is elderly, an infant, or medically fragile. It confirms the home is inside your service area and then follows your rules. No heat in freezing weather, a carbon monoxide alarm, or a vulnerable occupant is an emergency, and the agent reaches your on-call technician with a summary. Everything else is booked on your dispatch board inside the windows you allow. The homeowner gets a confirmation and an arrival update, and the technician shows up knowing the symptoms.
Capabilities
What it handles
- Repair and no-heat or no-cool service booking on your dispatch board
- Emergency triage and after-hours dispatch under the rules you set
- System replacement and new install estimate scheduling
- Maintenance plan sign-ups and seasonal tune-up reminder calls
- Filter, warranty, and financing questions answered from your approved script
- Appointment confirmations and technician arrival updates by text
- Follow-up calls on open replacement estimates
Revenue-focused
The agent can mention your maintenance membership when a caller books a repair, suggest a tune-up to a caller who only had a question, and follow up on replacement estimates that have gone quiet. It works inside your scheduling rules, so it never double-books a technician or takes a job outside your service area. It does not quote a repair price or promise that financing will be approved; it reads the options you wrote and leaves the numbers to your team.
In practice
A typical call
A homeowner calls on a freezing night because the furnace is blowing cold air. The agent asks what the thermostat shows, whether the unit is making any noise, and whether anyone in the home is elderly or an infant. The answers meet the company's emergency rules, so the agent hands the call to the on-call technician, summary included, and tells the homeowner who is coming. The dispatcher finds the call logged and tagged as a no-heat emergency, with the transcript attached.
Outcomes
What you'll see
More calls booked during peak season, because nobody waits on hold or hangs up on voicemail. Fewer after-hours messages to return in the morning. Maintenance agreements grow steadily, which fills the slow months. Your CSRs handle the customers who need patience and judgment while the agent takes the flood. The dashboard tracks volume, resolution rates, and transfer reasons so you can staff for the next peak.
Your next customer is calling right now.
Get ready for the next heat wave or cold snap. Book a demo and hear the agent book a real service call.