Patients Get Through. Staff Get Relief.
An AI voice agent that schedules appointments, handles refill requests, and answers common patient questions around the clock.
Healthcare Providers
A primary care office opens its phone lines in the morning and the queue is already full. Patients want to move a follow-up or ask whether the office takes a new insurance plan. A pharmacy fax about a refill sits in the pile while the front desk checks in the morning's arrivals. Someone on hold hangs up and tries again later, which adds one more call to the queue.
Evenings and weekends are worse. A parent whose child spiked a fever at bedtime wants to know whether to come in tomorrow, and the only option is a voicemail box. The next morning, the medical assistants spend their first hour returning messages before they see a single patient.
The agent picks up right away, in the calm tone your practice chooses, and asks what the caller needs. For a scheduling request, it checks the provider's openings, books or moves the visit, and sends a confirmation. For a refill, it collects the medication, the pharmacy, and the patient's details, then logs the request for a provider to approve. Questions about hours, directions, and accepted plans get an answer from the information you supplied. A caller who describes symptoms is handled by the rules you set: a clinical concern goes to a nurse or the on-call provider with a summary, and anything urgent is directed to emergency services. Every call is transcribed for the team to review.
Capabilities
What it handles
- Appointment scheduling, rescheduling, and cancellations across all your providers
- Reminder and confirmation calls that cut no-shows, with the option to reschedule on the spot
- Refill request intake, including medication and pharmacy details, queued for provider approval
- New patient intake and insurance information collection before the first visit
- Hours, locations, directions, and accepted insurance questions
- Referral and pre-visit instruction calls, such as fasting rules before lab work
- After-hours triage routing to your on-call provider or answering service
Safety and privacy first
The agent never diagnoses and never gives medical advice. When a caller describes chest pain or any other symptom your practice lists as urgent, it follows your rules and directs the caller to emergency services or your on-call clinician. Your practice decides what the agent may say about results, what it collects on intake, and how it is configured to follow your privacy and security requirements. Every call is logged and transcribed so a supervisor can review it.
In practice
A typical call
A patient calls late on a weeknight to move a physical that conflicts with a work trip. The agent confirms the patient's identity using the steps your practice requires, reads back the current appointment, and lists the next openings with the same provider. The patient picks a morning the following week and gets a confirmation before hanging up. The front desk arrives to a logged call, a transcript, and an updated calendar.
Outcomes
The impact
Hold times drop because scheduling and refill calls no longer wait for a free staff member. Reminder calls bring more patients in on time, and cancellations come early enough for someone else to take the slot. The front desk gives its attention to the people in the room, and a patient can book a visit late in the evening without waiting for morning. The dashboard separates calls the agent handled from calls that reached staff, and lists the reason behind each transfer.
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