Water Doesn't Wait. Neither Does Your Agent.
An AI voice agent that answers emergency calls, books jobs, and dispatches your techs any time of day or night.
Plumbing Companies
A supply line splits behind a washing machine at midnight, or a sewer backs up into a finished basement on Thanksgiving afternoon. The homeowner standing in the water does not leave a voicemail; they call plumbers one after another until a person answers, and that plumber gets the job.
For an owner-operator, that means a phone on the nightstand and a ring that could be anything. Sleep suffers, and calls still get missed under a house or in the middle of a job. Even in daylight, a busy office lets routine water heater and drain cleaning calls go unanswered while the techs are out.
The agent picks up with a calm voice and asks what is happening: where the water is, whether it is still flowing, and whether anyone can reach the main shutoff. If you have approved it, the agent walks the caller through closing the valve. It collects the address, confirms the service area, and reads your after-hours rate language before dispatching your on-call plumber with a summary. A dripping faucet or a slow drain is booked on the calendar for regular hours. Routine work, from water heater installs to repiping estimates, gets a slot and a confirmation. Every call is transcribed, so the tech reads the details on the way over.
Capabilities
What it handles
- Emergency calls for leaks, burst pipes, sewer backups, and no water
- Basic safety guidance you approve, such as finding and closing the main shutoff
- On-call technician dispatch with arrival updates sent to the customer
- Water heater, drain cleaning, repiping, and fixture appointments on your calendar
- Estimate scheduling for larger projects
- Service plan sign-ups and follow-up reminder calls
- Review requests after completed work
Smarter dispatch
You define what counts as an emergency. Water that will not stop, sewage coming up a drain, or a home with no water at all can wake the on-call tech; a running toilet waits for morning. The agent gives only the safety steps you have written, such as shutting off the main valve, and never diagnoses or quotes the repair itself. It reads your after-hours pricing language word for word so the customer knows the terms before the truck rolls.
In practice
A typical call
Late at night a caller reports water pouring from the ceiling below an upstairs bathroom. The agent asks whether the water is still coming and whether the caller knows where the main shutoff is, then walks them through closing it with the company's approved steps. It confirms the address is in the service area, reads the after-hours rate language, and sends the on-call plumber a summary with the caller's number. The caller gets a text with the plumber's arrival window, and the owner wakes up to a logged, transcribed emergency call.
Outcomes
The impact
More emergency jobs land on your trucks and fewer go to the competitor who happened to answer. Owners who used to sleep with the phone next to the pillow get a full night, because only real emergencies ring through. Customers get help fast, and the dashboard shows call volume, which calls the agent closed without waking anyone, and why each transfer happened.
Your next customer is calling right now.
Hear how it handles a 2 a.m. burst pipe call. Book a demo today.