Five-Star Service on Every Call.
An AI voice agent that handles reservations, guest requests, and front desk questions so your team can focus on guests in person.
Hotels & Hospitality Brands
A front desk in the late afternoon has a line of arriving guests and a departing guest questioning a folio, and behind the counter the phone is ringing. The caller wants to know whether the garage fits an SUV or whether a king room is open for a wedding weekend. Nobody can pick up, so the caller sits on hold, hangs up, and books the same stay through an online travel agency.
That reservation now carries a commission. A guest who called down late at night for extra towels reached voicemail. A planner asking about a conference room block left no message and tried the hotel across the street.
The agent answers at any hour in the tone your brand sets. For a reservation it asks for the dates, number of guests, and room type, checks availability in your reservation system, books the stay directly, and sends a confirmation. Where you allow it, it mentions a suite upgrade or a breakfast package once, without pressure. A guest calling from a room gets the request logged and sent to housekeeping or engineering. A room block or event space inquiry is captured with dates and headcount for your sales team. Anything outside the script goes to the right department with a summary of the call.
Capabilities
What it handles
- Direct room reservations, plus date changes and cancellations on existing stays
- Property questions: parking, amenities, pet policy, and check-in and checkout times
- In-room guest requests for towels, late checkout, or a maintenance visit
- Restaurant, spa, and activity bookings for guests on property
- Group and event inquiry capture, with dates and headcount, for your sales team
- Pre-arrival confirmation calls that mention approved upgrades and add-ons
- Spanish and other languages for international guests
More direct bookings
A reservation the agent books on your own system carries no commission to a third party. You decide what it may quote: the rates and packages loaded for each date and which upgrades it may mention. It reads your cancellation terms before confirming. It never promises a specific room number or a view it cannot confirm, and it does not negotiate a rate. A request outside those rules goes to the front desk with notes.
In practice
A typical call
A caller phones after hours to book a weekend stay. The agent asks for the dates and the number of guests, checks availability, and books a king room. Where the property allows, it mentions the breakfast package once, and the caller adds it. The caller gets a confirmation, and the next morning the front desk sees the reservation, a summary of the call, and a tag marking it as a direct booking with an add-on.
Outcomes
What guests notice
Guests get an answer on the first ring at noon or after midnight, and questions about parking and checkout get handled without a hold. The front desk team has time to greet the person standing at the counter. More reservations arrive direct with no commission attached, and on the dashboard you can see total call volume, the share the agent resolved alone, and the reason behind each transfer.
Your next customer is calling right now.
Book a demo and hear the agent handle a reservation call from first ring to confirmation.