Faster Quotes, Smoother Claims, Happier Policyholders.
An AI voice agent that takes quote requests and first notice of loss reports at any hour and answers the policy questions you approve.
Insurance Providers
Insurance calls come at the worst moments. A homeowner calls at dawn with water coming through the ceiling, and a contractor needs a certificate of insurance before a job site will let the crew in that morning. These calls cluster, too: a single hailstorm can send an entire county to the phones in the same hour.
When the queue backs up, the person waiting is frightened or angry, and hold music does nothing for either. Prospects asking for a quote hang up and take the next carrier's number. Meanwhile your licensed agents and CSRs spend their shifts repeating deductible explanations and typing the same intake fields into the policy system.
The agent answers immediately and walks the caller through whatever brought them to the phone. For a quote, it gathers the details your intake requires for that line of business. For a loss, it captures first notice of loss: the date of the incident, where it happened, what happened, and whether the policyholder can send photos. It explains general policy terms using only the language you approve and gives claim status updates when asked. Anything that requires a license or an adjuster's judgment goes to the right person with a full summary of the call.
Capabilities
What it handles
- Quote intake for auto, home, life, health, and commercial lines
- First notice of loss, including incident date, location, a description of what happened, and a photo request
- Claim status updates and plain explanations of the next step
- Payment reminders, billing questions, and lapse prevention calls before a policy cancels
- Renewal outreach and coverage review appointment booking with an agent
- Certificate of insurance requests from commercial clients and their general contractors
- Overflow when a catastrophe sends claims calls in all at once
Accurate and compliant
The agent never binds coverage and never tells a caller whether a loss is covered. Those answers come from licensed staff, and the agent moves the call to them. For a first notice of loss it collects the fields your claims team specifies, in the same order on every call, so adjusters open a complete file. You approve the scripts, disclosures, and policy language it may use, and every call is recorded and transcribed for compliance review.
In practice
A typical call
A policyholder calls during a thunderstorm because a tree limb has gone through the garage roof. The agent confirms the caller's identity using your verification steps, records the date and address of the loss, asks what was damaged and whether anyone was hurt, and requests photos. It explains the next step from your approved script and notes that an adjuster will follow up. The claims team receives a complete first notice of loss, the recording, and a tagged summary.
Outcomes
The impact
Quote requests get captured while the prospect still has the browser tab open, and claims start moving the same day the loss happens. Renewal reminders go out on time, which helps retention. Your licensed staff spends the shift selling and servicing, with far less data entry, and policyholders in a crisis reach a calm voice at once.
Your next customer is calling right now.
Book a demo and see how the agent handles a surge of claims calls when the next storm hits.