Keep Travelers Moving With Instant Answers.
An AI voice agent that manages bookings, schedule changes, and trip questions for travelers around the clock.
Travel & Transportation
A runway closes in bad weather, and every shuttle, charter, and car service that meets that airport gets a wave of calls at once. Passengers want to know whether the pickup still happens, whether the tour departs, and what the refund policy says. The dispatcher who should be moving drivers is reading a cancellation policy aloud while the hold queue grows.
The slow days have gaps too. A traveler lands at midnight in a new time zone and calls to confirm a driver. A corporate travel coordinator wants a quote for a group transfer and reaches an answering service that takes a name. A caller who speaks Spanish gets an English voicemail.
The agent answers each call at once, even when hundreds of callers dial in during the same disruption. It finds the booking, reads the current schedule or vehicle status from your systems, and explains the options you have approved. Where a rebooking fits your rules it makes the change and sends a new confirmation. Policy questions about baggage, cancellations, and refunds get your written policy. A complex itinerary or a VIP client goes to your team by live transfer with the booking details and a summary of what the caller asked. Before a pickup the agent calls to confirm the address and lets the traveler know when the driver is on the way.
Capabilities
What it handles
- Bookings and changes for tours, shuttles, charters, and car services
- Real-time schedule and vehicle status updates pulled from your systems
- Baggage, cancellation, and refund policy questions answered from your written policy
- Pickup confirmations ahead of the ride and driver arrival notifications
- Disruption outreach when a delay or cancellation affects a booked traveler
- Group and corporate travel inquiry capture with dates, headcount, and route
- Spanish and other languages for international travelers
Calm during chaos
When weather or a mechanical problem knocks a schedule sideways, the agent calls the travelers on the affected departures before they call you. It follows the calling windows and attempt limits you set and explains only the options you approved for that disruption. It rebooks where your rules allow and sends everything else to dispatch with notes. The agent never promises a refund amount or compensation it has not been told to quote.
In practice
A typical call
A traveler calls from an arrivals hall after a delayed flight, worried the car service has left. The agent finds the booking, checks the driver's status in your system, and confirms the pickup is still assigned. It tells the traveler where to meet the driver and sends a message when the car is close. Dispatch gets the transcript and a summary tagged as a delayed arrival, with no transfer needed.
Outcomes
The impact
Hold times stop climbing when a disruption hits, because the agent takes the routine calls while your team works the hard ones. Fewer travelers escalate, since most got an answer on the first try. Your people spend the day on complex itineraries and VIP clients. Travelers looked after on a bad day come back for the next trip. The dashboard shows call volume during the surge, what the agent resolved, and the reasons behind the transfers.
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