Better Service for Every Resident.
An AI voice agent that answers public inquiries, schedules appointments, and routes requests for agencies and municipalities.
Government & Public Sector Services
A city clerk's office with a few people at the counter cannot keep up with the phones in the weeks before property taxes are due. Residents call to ask what documents they need for a business license and why the recycling was not picked up. A contractor waiting to schedule an inspection hears a busy signal and drives over. Someone who works a second shift cannot call during office hours at all.
Each routine question takes a staff member away from a permit review or a benefits case that needs judgment. Callers who speak Spanish or Polish wait for the one employee who can help them, and a resident who gives up on hold tries the council member's office next.
The agent answers promptly, in the language the caller uses, and finds out which department or service the call concerns. It answers questions about hours, locations, fees, and required documents from your official sources, and explains the steps in a permit or registration process. When a resident reports a pothole, a missed pickup, or a code complaint, the agent captures the location and details as a service request and logs it to your system. It schedules appointments for counter visits and inspections and sends reminders. A caller who needs a specific department is transferred there with a summary of what was already said. Every call is recorded and transcribed.
Capabilities
What it handles
- Office hours, locations, and required document questions for each department
- Permit, license, and registration process guidance, step by step
- Appointment scheduling for counter visits and building inspections
- Service requests for streets, sanitation, and code issues, logged with the location
- Payment due dates and general billing questions for taxes, utilities, and fees
- Public meeting, election, and community event information
- Multilingual access so residents can call in the language they speak at home
Accessible and accountable
Residents can reach the agent after the office closes and on weekends, in Spanish or the other languages your community speaks. Every interaction is logged and transcribed, which supports the transparency and records requirements an agency works under. Your agency writes every script, decides which questions the agent may answer, and sets the escalation path for each department. The agent does not interpret ordinances or tell a caller whether a permit will be approved; those questions go to staff.
In practice
A typical call
A resident calls on a weekday evening about a missed trash pickup and a question about the senior property tax exemption. The agent takes the address and the pickup day, files a sanitation service request, and confirms it has been logged. For the exemption, it explains the documents required and books an appointment with the assessor's office for the following week. The next morning, sanitation has the request in its queue, and the assessor's office has the appointment and the transcript.
Outcomes
The impact
Hold times shorten because routine questions are answered the moment someone calls. Fewer residents call back a second time for the same answer, and staff spend their day on permit reviews and benefits cases. Residents who could never call during business hours get help, and the ones who speak another language get it in that language. The dashboard breaks down call volume by department, resolution rates, and transfer reasons.
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See the agent handle a resident inquiry. Schedule a demo today.