Stop Answering the Phone During the Dinner Rush.
An AI voice agent that takes reservations, answers menu questions, and handles takeout calls while your staff serves guests.
Restaurants
On a Friday night the host stand has a party waiting to be seated and a couple asking how long the wait is. The phone under the reservation book rings. The host picks up and a server has to cover the door, or nobody picks up and the caller who wanted a birthday table next weekend books somewhere else.
Takeout calls land in the same window. A regular trying to order dinner for the family gets a busy signal and opens a delivery app that takes a cut. A caller with a nut allergy asks about the pad thai and gets a rushed guess from whoever grabbed the phone.
The agent picks up on the first ring during the rush and at every other hour, in the voice you chose for the room. For a reservation it asks for the date, the time, and the party size, books the table in your reservation system, and sends a confirmation. If the time is full, it adds the caller to the waitlist. Menu and allergen questions get your approved written answer. For takeout it takes the order or sends an online ordering link, whichever you prefer. A private dining or large party inquiry is captured with date and headcount and goes to your manager with a summary.
Capabilities
What it handles
- Reservations, changes, cancellations, and waitlist management when the book is full
- Hours, location, parking, and dress code questions
- Menu, allergen, and dietary questions answered from the information you approved
- Takeout and catering order intake, or a link to your online ordering
- Private dining and large party inquiries, captured with date and headcount
- Confirmation calls ahead of each reservation to reduce no-shows
- Holiday and special event bookings, such as a prix fixe night
Your restaurant, your voice
The agent speaks the way your room does, whether that is a taqueria or a tasting menu with a dress code. It works from the menu and policies you load; a new special or a holiday closing takes minutes to update. On allergens it reads only what you wrote for each dish and otherwise tells the caller to check with the kitchen. It never promises a window seat or a time you have closed.
In practice
A typical call
A caller phones during Saturday service to book a birthday table for the following week. The agent asks for the date, time, and party size, finds the first choice taken, and books the next slot the caller accepts. The caller mentions a guest who avoids gluten, and the agent reads the options you listed. A confirmation goes out, and the host sees the reservation on the book with a gluten note and a call summary.
Outcomes
The result
Reservations that used to ring out during the rush get booked, and takeout orders come straight to the kitchen. The host stays at the door and servers stay on the floor. A guest's first contact with the restaurant is a calm answer before they walk in. Your dashboard tracks the calls that came in, the ones the agent finished itself, and why the rest went to a manager.
Your next customer is calling right now.
Hear how the agent handles a Friday night call. Book a demo today.