Never Miss Another Potential Client.
An AI intake specialist that answers every call and books qualified consultations while your attorneys stay on casework.
Legal Services
A person who was rear-ended this morning, or who was just served with divorce papers, does not leave one voicemail and wait. They call the next firm on the list, and whoever answers and sounds competent usually signs the matter. The call your firm misses arrives while the attorney is in a deposition and the receptionist has someone on the other line.
Evenings and weekends are worse. A criminal defense inquiry comes in at midnight after an arrest, and an immigration client calls on Saturday because a notice arrived in the mail. Those calls hit voicemail, and many of the people who leave a message have retained someone else before Monday's callback.
The agent picks up at once, at any hour, with the calm and professional tone you choose. It collects the caller's contact details and a brief account of the situation, then asks the screening questions you wrote for that practice area, such as the date of the accident or whether charges have been filed. It gathers the names needed for a conflict check and, when the caller fits, books a consultation on the attorney's calendar and sends a confirmation. A caller in custody or facing a deadline tomorrow is transferred live to the on-call attorney. Everything else arrives as a transcript and summary in your case management system.
Capabilities
What it handles
- New client intake for personal injury, family law, criminal defense, immigration, estate planning, and other practice areas
- Practice-area screening questions and the party names your conflict check needs
- Consultation scheduling, with confirmations and reminders before the appointment
- Existing client calls about case status, document requests, and messages for the attorney
- After-hours and weekend coverage so inquiries do not drift to competitors
- Spanish-language intake for callers more comfortable in Spanish
Professional and careful
The agent never gives legal advice. When a caller asks whether they have a case or what it might be worth, the agent explains that the attorney will answer that at the consultation and moves on to booking it. It does not quote fees or predict outcomes. Your firm decides which practice areas it screens for and what it asks, and sets the conditions for a live transfer.
In practice
A typical call
A caller reaches the firm on a weekday evening after a car accident. The agent takes the caller's details and asks when and where the crash happened, whether anyone was treated at a hospital, and whether an insurance adjuster has already called. It records the other driver's name for the conflict check and books a consultation with the personal injury attorney for the following morning. The attorney opens the day with the transcript and a short summary in the matter file.
Outcomes
Why firms choose it
More signed cases from the same marketing spend, since the calls you already paid for get answered. Attorneys stop breaking off billable work to catch the phone, and every prospective client hears the same courteous intake at lunch or in the middle of the night. Firms often find that after-hours calls alone account for a meaningful share of new matters they had been losing.
Your next customer is calling right now.
Schedule a demo to hear the agent on a real intake call and see how many more consultations your firm can book next month.